Shipping and Returns
Shipping is free!
We work with a selection of handpicked suppliers in China, New Zealand as well as Australia to source our unique products, and ship directly from their warehouses. This is how we're able to offer the best prices.
Please allow 1 to 2 business days for order processing, and 12 to 40 days for shipping. If more than 40 days have passed since your order was shipped, please email us at email@example.com and we will review the status of your order.
We ship to Australia, USA, Canada, the UK & New Zealand, with free tracked shipping for all purchases.
To track the status of your order, visit the order tracking page.
Buying online can be tricky! Refunds are available for change of mind on orders so long as the item(s) are received by us within 30 days of the original purchase date, and are in their original condition, in their original intact packaging.
While we hope this never happens, returns or exchanges will be accepted for products purchased if they are faulty or in the event that the products delivered do not match your order. In the event of any faults or breakages, we will work with you to provide either replacement parts, to replace the product in full, or provide a refund.
Postage costs are the responsibility of the customer, unless the item is deemed faulty. If you purchase using PayPal, costs may be reimbursed (read below for further information). We recommend using a trackable method for postage, as the item remains the responsibility of the customer until it’s been received by us. We are not liable for parcels lost in transit.
To arrange a return, please email firstname.lastname@example.org with your order number and reason for return. We will then reply advising next steps for the returns process.
Returning PayPal purchases
Did you know you can have return shipping refunded if you purchased through PayPal? You are eligible for up to 8 shipping returns refunds up to the value of $45 each per year.
- 1) Activate shipping returns BEFORE you purchase https://www.paypal.com/au/webapps/mpp/returns
- 2) Log in to your account and find the purchase
- 3) Submit a request with proof of return and receive your refund usually within 5 business days.